Customer service

You can place an order under your own account or without an account. With your own account it is easier and faster to exchange or return items. With an account you also save for a discount.

How do I place an order?

- Place the desired item - in the right size and color - in the shopping cart and continue shopping until the shopping cart is filled as desired.

- Click on the shopping cart button to complete the order. In the shopping cart environment it is still possible to change/delete items.

- On the checkout page you see an overview of the articles and here you can also enter the code for discounts or gift vouchers.

- The further payment is self-explanatory.

Did you place an order and then place another order within a few hours? Then the orders can be combined into one package, provided that we have not yet processed the order and brought it to the carrier. If your total order has an order value of €125 or higher, the shipping costs will be canceled or you will only pay shipping costs once - depending on the order value.

If we have not yet processed your order, we can change or cancel the order. Please contact us via this contact form

Unfortunately, longwear is nowhere in stock at the suppliers or our production workshop. It applies on = on
Sometimes an item is returned so you can check again at a later time if your size is back. This is especially true at the start of a new season.

You will receive a confirmation email within seconds of placing your order. Did you not receive this email? Then check your spam box, whether the email address has not been entered correctly. In that case, please contact us via this contact form.

An overview of your order can be found in your account. Log in to view your order(s) and change details.

iDEAL
With iDEAL you can pay safely and easily via the trusted online payment environment of your own bank. Available benches; ABN AMRO, ING, Rabobank, ASN Bank, KNAB, Friesland Bank, RegioBank, Triodos Bank, Van Lanschot Bankiers and SNS Bank.

Paypal
Simply link your bank account or credit card to your PayPal account and decide whether your purchases are debited from your bank account, credit card or PayPal balance.

Klarna/Sofort
Klarna (formerly SOFORT banking) offers customers from Belgium, Germany, Austria, Switzerland, Spain, Italy, France and Poland the option to pay with their preferred payment method. The payment system is comparable to the Dutch iDEAL.

Credit click
CreditClick is a way of paying afterwards with credit for your online purchases. You can pay in installments with a monthly amount that suits you. But also afterwards in 1 go. Ideal if the big purchase just isn't there
comes true. It can be used in the Netherlands for amounts between €250 and €5,500.

Bank deposit
You must transfer the order amount to the account number below within 24 hours. Your order will be processed after receipt of your payment.

ING Netherlands
Longlady Fashion Co B.V. Berkel and Rodenrijs | IBAN NL46INGB0004327914 | BIC INGBNL2A

You can enter the discount code or gift voucher code on the check-out page. Enter the code and click "apply"

All transactions made on Longlady Fashion are secured by the Shopify payment system. All information exchanged for payment execution is encrypted using the SSL protocol. This data cannot be traced, intercepted or used by third parties. This data is also not stored in our computer systems.

When the credit note is made, a refund will be made simultaneously. There are a few working days processing time at the payment provider.

The shipping costs are free within the Netherlands with an order size of > €125.
If your order is below this order size or abroad, it depends on the method of shipment and where we have to send it. Consult the table on this page for this.

We process orders within 1-3 business days. When your order has been processed, we will bring it to the carrier who will deliver it to your home address or service point within a few working days. Shipping via Homerr is more sustainable, cheaper, but takes up to 8 working days before you receive it.

You can choose the following options:

Delivery home address
Delivery service point DHL
Delivery PostNL
Pick up your order at Longlady in Berkel en Rodenrijs

Orders sent with DHL or PostNL can be tracked with a Track & Trace code. You will receive this in your mailbox at the end of the afternoon via the carrier, as soon as the package has arrived at the carrier.

You will also find this track & trace code in your account when you are logged in.

If you want to exchange an item for another item, place a new order on our website. 

If you do not like the items, you can return them within the return period of 14 days. Clothing must be unworn, unwashed and with all tags still attached.

Register your return here and indicate the reason for the return and additional comments. We read these reasons and comments and take them into account in subsequent collections.
Cut out the return address label and stick it over the original shipping sticker.
Frank the package and deliver it to a carrier of your choice.

Your return must be received by us within 14 days.

You must register your return via this portal.

We would appreciate it if you could provide some explanation in addition to the reason. We will take this into account for subsequent collections.

Registering is an extra security so that we can keep an eye on whether what you have registered is also returned.

Not satisfied with your product?
Are you not completely satisfied with your received product or with one of our services? Report this to us by sending an email to info@longlady.nl
Provide a clear description stating:
- Order number
- Name
- Date of purchase
- A photo (if possible)

You will receive an answer about the handling of the complaint within a few working days (within 3 days at the latest).

PLEASE NOTE: complaints as a result of washing, broken seams after wearing, holes after washing/wearing and pilling of the fabric are not part of a production error and cannot be processed as a complaint.

You have the right to dissolve an article within 14 days, without giving reasons (right of withdrawal).
You may use this period to try on, view and assess the item, unless stated otherwise.

The withdrawal period expires 14 days after the day:
• on which you received the item
• for several articles in one order; when all items are received

The items must be returned to us before the end of the withdrawal period of 14 days.

You can make use of the right of withdrawal by registering the return via the Return Portal.

Our clothing is made for your taller body length. Not only do we make the sleeve length and leg length longer, but all garments are cut in such a way that they fit well in all places. This means that the chest, waist, knees and elbows are lower. The length has also been slightly adjusted. The width of the garments is in accordance with clothing sizes, so not wider than normal, unless otherwise indicated with the product.

Each product contains a reference to the general size tables.
For detailed information, please visit this page.

We measure almost every piece of clothing. We measure different measurements of the garment lying flat and of each size.

We put all these dimensions in a size table and this can be viewed with the product under the tab "size table" or with the photos.