Shipping costs due to order amount <€125,= after return
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When will my order be shipped?
The lead time is on average 1-3 business days until it is handed over to the carrier.
Do I pay shipping costs?
Shipping costs are an ever-increasing expense. We pass on part of it to customers. We choose to keep this transparent and not to include shipping costs in the price of our items. Someone who orders multiple items would then pay more shipping costs on balance than someone who orders 1 item and we do not think that is justified.
If your order is larger than €125,= then we have more margin so that we can take care of the costs.
When are shipping costs free?
With an order > €125,= we have a little more margin to cover the shipping costs. That is why the shipping costs are free from an order size of €125,=
How do I return items?
Go to the Returns page . (Link for in your browser:
Enter your email address and order number. You will then receive an overview of the ordered items from that order.
Enter the number and click on "Next"
On the next page you can choose the return reason.
Complete the return notification.
Cut out the address label, which is located on the return procedure form (back of the packing slip), and stick it over the original shipping sticker.
Place the item and packing slip in the package.
Hand in your package (sufficient postage) to a carrier of your choice.
I have returned items and do I now pay shipping costs?
Because the order has fallen below €125, the margin is much smaller, so we cannot cover these shipping costs.
I want to exchange an item. How do I do that?
With us, exchanging means that you place a new order for the desired item.
Do I pay shipping costs with an "exchange"?
Yes, you pay shipping costs when you place a new order if it is less than €125. The carrier must also be paid again because they are again providing a service that they charge.
When will I receive my money back after a return?
When we have received the return, the credit note will be drawn up and at the same time we will refund the amount to the account you paid with.
The size is sold out. Is this coming back in?
Unfortunately, longwear can never be reordered. It applies on = on.
How do I redeem my gift voucher or discount code?
On the checkout page you will find a field at the top right where you can enter your gift voucher or discount code.
How do I determine my clothing size?
Longlady clothing has the same width as confection but is completely adjusted in length. So order your normal clothing size. Almost every item has a size chart in which you can read the dimensions of the jeans measured flat per size.
How do I determine my jeans size?
In general, your jeans size (being an inch size, indicated with a ") is your clothing size minus 10. If you are between clothing size 40 and 42, you usually have a size 31". Almost every jeans comes with a size chart in which you can read the dimensions of the jeans measured flat per size.